BBVA Compass Bank
BBVA Compass Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BBVA Compass Bank has 1.6 star rating based on 138 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Online banking, Branch has a great staff, Ease of doing business.
Cons: Customer service, Corporte policy and problem solving, Absence of customer service.Recent recommendations regarding this business are as follows: "DO NOT USE THIS BANK FOR AUTO LOANS", "no- don't bother. thats why they give incentives/", "Please don't bank at BBVA/ PNC BBVA. It's your money and this company is really, really incompetent.", "Do not have anything to do with this company", "If you ever want to access their security dept.GOOD LUCK !".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BBVA Compass Bank has 1.6 star rating based on 138 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Online banking, Branch has a great staff, Ease of doing business.
Cons: Customer service, Corporte policy and problem solving, Absence of customer service.Recent recommendations regarding this business are as follows: "DO NOT USE THIS BANK FOR AUTO LOANS", "no- don't bother. thats why they give incentives/", "Please don't bank at BBVA/ PNC BBVA. It's your money and this company is really, really incompetent.", "Do not have anything to do with this company", "If you ever want to access their security dept.GOOD LUCK !".
Most users ask BBVA Compass Bank for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewersolicito una direccion de email o correo para...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI aant to cancel a payment on cash app
- Worst experience ever
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get a one in the same for a paid off auto loan
i am still on hold. BBVA CHRIS customer service rep just disconnected without coming back on the line for an update to talking with a manager.I called from my cell phone and on hold again.
title reads compass bank and lien release is from BBVA, this is an issue with the DMV'S. I have asked every single customer service rep for the document to be told we will fax it to you and still do not have one. I have asked for a manager to help resolve the issue and there is not a manager on site that is willing to help us in anyway!!
The 1st line of customer services does not know what they are doing. today is 10/6/2021 and I have been trying for 2 hours to get to a manager, Chris is who I am talking with right now and refuses to send me to a manager.
I was hung up on several times today. This is the worst customer services I have experienced. the customer signed authorization to send lien release to the dealership, as the dealer paid the loan off. nothing nothing no satisfaction.
all customer reps promise that we will receive the one and the same but nothing.
We need the one and the same today!! 2 months wow that is wow!!!!!
still on hold
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE THIS BANK FOR AUTO LOANS
Pay auto
Horrible
Preferred solution: Apology
User's recommendation: no- don't bother. thats why they give incentives/
Debit Card Activiation
User's recommendation: Please don't bank at BBVA/ PNC BBVA. It's your money and this company is really, really incompetent.
My online account is lock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen you change banks don't close this one just yet
- Absence of customer service
- Account fees and charges
- Insufficient funds fee
Preferred solution: Full refund
User's recommendation: There are lots of other nline banks that don't charge any fees EVER and you can get ahold of CS on the first try
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
- Telephone process
Preferred solution: Send me a welcome packet. Correct all my contact information so I can set up online payments. Get people that can speak and understand proper English
User's recommendation: Do not have anything to do with this company
Lousy service
- Online banking
- Good online app
- Customer service
- Lousy service
- Lousy customer service
Preferred solution: Let the company propose a solution
User's recommendation: If you ever want to access their security dept..GOOD LUCK !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Trying to cash a CDaT
After weeks of numerous emails, phone calls, etc., I received my money. They are the worst bank with whom I have ever dealt.
They are mostly an online bank and their customer service is practically nonexistent.
By nonexistent I mean they are practically impossible to contact either by phone, chat, or email. Their response time is measured in days and weeks and if they answer, usually their answers show their customer service representatives are either poorly trained, ignorant, or just do not care.
- Convenient to open cd
- Impossible to close account and get money
- Oimp
Preferred solution: Deliver product or service ordered
User's recommendation: My recommendation is to NEVER do business with BBVA. As stated previously there customer service is practically nonexistent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust like all the other big banks
This bank is no different than any other big bank they claim they have customer service but they really don't they adhere to their policies and procedures and they don't listen to the problem instead they perpetuate the issue my issue is that I had a transaction post in error from my cell phone company they refunded the amount but not before it created a snowball effect of returned items nothing was paid by the bank however now I have $272 in fees that have been charged to me all fees and I think this is an incorrect a incorrect way to handle a customer account I'm going to let this account go to collections I am not going to pay it because these are not my fees I was a victim of an issue that happened I was literally put into the negative because of Bank fees it's pure profit for the bank
- Online banking
- Reliability
- Absence of customer service
Preferred solution: Full refund
Opening a checking account
User's recommendation: Don't bank with BBVA USA (Compass Bank)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlock on Credit Card
- Problem solving
Preferred solution: Let the company propose a solution
User's recommendation: Do not deal with BBVA on credit cards. They will not let you have use of your money while they use it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFees during global pandemic
I would like to know why BBVA didnt wave all fees during this pandemic like all the 4 major banks did. You took $500 from my stimulus check.
Yes we were in the negative, I work for a school which have been closed. My husband is a law enforcement officer, its been hard to pay our bills and buy food and just live during this pandemic. BBVA should be ashamed of themselves!! When this is over I will be changing banks.
BBVA is the lowest of the low!! Shame on you!!
Preferred solution: Full refund
Disqualified with services
my name is vicky carmon I deposited a check in your bank sunday th 31 of may the check has cleared but my husband name is on the check so I went to you branch on airline spoke wi thg h Steven he said to just wait out side they would be open in 30 minutes the the manager came Bryan it was me and 2 Hispanic ladies standing there he said give me you arm card and I will check on it and go get in the drive through window but let the 2 Hispanic ladies inside to cash their checks that was a problem for me but I got in line then he came and said he don't know how to get the check from the atm if I add my spouse to my account I would still have to deposit the check even though it has already cleared help please I need to pay bills with that money
Thanks in advance
Vicky Carmon last 4 off debit card 9676
Preferred solution: Apology
About
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BBVA Compass Bank is a leading U.S. banking franchise located in the Sunbelt region. BBVA Compass is the 15th largest U.S. commercial bank based on deposit market share and ranks as the third largest bank in Alabama, fourth largest bank in Texas and fifth largest bank in Arizona. It operates more than 720 branches throughout Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico. The bank provides its customers around the world with a full range of financial services. Through three major business units corporate banking, retail banking, and wealth management Compass offers customers commercial and wholesale banking, treasury management, Small Business Administration loans, international services, merchant processing, retail banking services, consumer loans, mortgages, home equity lines etc. Compass Bancshares is a wholly owned subsidiary of BBVA.
BBVA Compass Bank is ranked 222 out of 1245 in Banks category
USA
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Horrible bank