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Mexico-owned and operated BBVA Compass Bank has been running an illegal, nationwide SCAM. Their SCAM starts with misleading and aggressive sales tactics to lure vulnerable US senior citizens and memory-disabled single mothers into trusting the Mexicans to safeguard...
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1.0
I didn't like
  • Theft of social security checks
  • Corporate policies
  • Problem solving
#1131545
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BBVA Compass stole over $40,000 from our memory-disabled, elderly mother's social security check over 5 years from her "free" BBVA bank account. They used aggressive and misleading (false) sales tactics to convince her to transfer her Social Security checks to BBVA...
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1.0
I didn't like
  • Integrity
  • Accounting practices
#1128876
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I am so unhappy with this bank! Been using for over 15 years and will be switching to a new bank! They turned off my debit card before sending a new one and it took almost a month of not having one. I had to have more than 3 sent and they all verified my address but...
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2.6
I didn't like
  • Corporte policy and problem solving
  • No responsibility for issues at hand
#1124122
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Bbva Compass Bank - Mortgage

Bbva Compass Bank
#1120826
1.0
Details
Process is slow don’t do a Mortgage with this company
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Bbva Compass Bank - I was lied to about the direct deposit promotion

Bbva Compass Bank
#1099386
1.0
Details
Never gave me the money for when I opened my direct deposit
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Bbva Compass Bank - Worst service line ever!!!

Bbva Compass Bank
#1086885
The only way to make a payment is to miss a payment time!!! Worst phone lines ever, I've called and called and tried to pay truck payments for 3 years now, still the same *** service and automated phone lines!!! Just be late then they will call you 200 *** times!!!! Would not recommend anyone to do anything with this company ever, by far worst of the worst!!! Love Doug
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Bbva Compass Bank - This bank now sucks big time

Bbva Compass Bank
#1068364
1.4
Details
I've been banking with this bank for years,same check deposits every time.One day I walked in and was informed that they can't release funds for five days and that is with every check deposit,due to a new computer system,well that is BS and just another trick to have checks bounce and me having to pay overdraft fees,not cool at all.Im done with this bank forever!!!
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I deposited money into our other acct ($520) at BBVA. The machine returned the card and screen showed "transaction cancelled" but did NOT return my money or a receipt. This money was to pay bills. All I am getting is the blame game and told it could be up to 10 days...
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1.0
#1119714
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BBVA Compass Bank commits fraud to the customers of the bank. The bank charges NSF charges to customers when the customer still has a positive balance in the account. This fraudulent bank has done this to me twice in the last month. When you call Customer Service,...
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1.0
I didn't like
  • Corporte policy and problem solving
#1118147
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I have a car loan with compass bank and i just went thru hurricane harvey and i needed help to push back only 1 month payment til i get back on my feet...i lost 1 week of work pay and have damage to my home and i called chase'discover'and tdecu and they help me with no...
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1.0
#1102209
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BBVA Compass bank is a joke. I just open my account with them and I'm about ready to close it. I have never experienced a Customer Service that is as horrible as BBVA COMPASS BANK ever before. DO NOT BANK WITH THIS BANK. I GIVE THEM A ZERO FOR THERE PHONE CUSTOMER...
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1.0
#1100864
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Bogus is the term that best describes this bank. About a year ago, I received a new debit card with the magical chip in it. Their design was to print all of the information (my name, card number, expiration date, and code) on the back of the card. No raised numbers or...
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1.3
I didn't like
  • Customer service
#1092309
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Twice now the bank charged me for paper statements after i turned themm off. Put some money in marketlink c.d which they told me was directly linked to stockmarket stocks in stockbasket have surged to record highs 20% the bank gave me nothing but a complicated ***...
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1.0
#1086906
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Contact Bbva Compass Bank

Mailing Address:
BBVA Compass Bancshares, Inc.
"The Galleria" Financial Center 5065 WESTHEIMER Suite 1200
Houston, Texas 77056-5606
United States
Phone:
(800) 266-7277
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I reported my debit card lost. They said they would send a new one in the mail. They kept saying it would come the next day. It never did. They were just putting me off. They eventually figured out they sent it to my old address (They had my new address). Here is where...
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3.0
#1082304
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