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I have a car loan with compass bank and i just went thru hurricane harvey and i needed help to push back only 1 month payment til i get back on my feet...i lost 1 week of work pay and have damage to my home and i called chase'discover'and tdecu and they help me with no...
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1.0
#1102209
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BBVA Compass bank is a joke. I just open my account with them and I'm about ready to close it. I have never experienced a Customer Service that is as horrible as BBVA COMPASS BANK ever before. DO NOT BANK WITH THIS BANK. I GIVE THEM A ZERO FOR THERE PHONE CUSTOMER...
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1.0
#1100864
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Bogus is the term that best describes this bank. About a year ago, I received a new debit card with the magical chip in it. Their design was to print all of the information (my name, card number, expiration date, and code) on the back of the card. No raised numbers or...
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1.3
I didn't like
  • Customer service
#1092309
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Bbva Compass Bank - I was lied to about the direct deposit promotion

Bbva Compass Bank
#1099386
1.0
Details
Never gave me the money for when I opened my direct deposit
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Bbva Compass Bank - Worst service line ever!!!

Bbva Compass Bank
#1086885
The only way to make a payment is to miss a payment time!!! Worst phone lines ever, I've called and called and tried to pay truck payments for 3 years now, still the same *** service and automated phone lines!!! Just be late then they will call you 200 *** times!!!! Would not recommend anyone to do anything with this company ever, by far worst of the worst!!! Love Doug
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Bbva Compass Bank - This bank now sucks big time

Bbva Compass Bank
#1068364
1.4
Details
I've been banking with this bank for years,same check deposits every time.One day I walked in and was informed that they can't release funds for five days and that is with every check deposit,due to a new computer system,well that is BS and just another trick to have checks bounce and me having to pay overdraft fees,not cool at all.Im done with this bank forever!!!
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Bbva Compass Bank - Horrible I'm super pissed off at a service rep

Bbva Compass Bank
#1060882
I was told once finding my wallet to call back and they would react I ate my debit card but the *** rep refused to react I ate my card god I wish I saw him in person But nonetheless he was an *** and he shouldn't be providing customer care Sincerely gabriel lawler
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Twice now the bank charged me for paper statements after i turned themm off. Put some money in marketlink c.d which they told me was directly linked to stockmarket stocks in stockbasket have surged to record highs 20% the bank gave me nothing but a complicated ***...
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1.0
#1086906
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I reported my debit card lost. They said they would send a new one in the mail. They kept saying it would come the next day. It never did. They were just putting me off. They eventually figured out they sent it to my old address (They had my new address). Here is where...
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3.0
#1082304
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My Car loan payment is due the 9th of every month. I pay my payment 1 week early every month. I received a notice from Compass Bank saying that they did not receive my payment and their was also a late fee. I called my bank and requested that they fax compass Bank all...
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I didn't like
  • Problem solving
  • Customer service
  • Wainting for service so long
#1054181
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I opened a checking account online. Was approved, made deposit, downloaded app and started to deposit my check, when i tried to log on for deposit i was not allowed access. Called customer service they said tgat a copy of my Driver Lic and SSN was needed. I said ok how...
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1.0
#1043265
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I opened a bank account and MM with BBVA when they became the stadium sponsor for Dynamo Stadium in Houston. I then got my teenage son a secured credit card from them, and set up autopay from my account. At the start of this year, my son got his own checking account so...
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#1042998
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I found out my online accts for my business were blocked on Saturday. It took two hours to access them. I also learned, without being notified, that ALL of the bank locations in my city are now closed on Saturday! So, I sought help online for my online problem. I...
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1.0
I didn't like
  • Wainting for service so long
#1038629
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This service is very very poor. I have been on the line over 45 minutes. Why say you can transfer from one account to another. You can not get to talk to a person every body do not have access to computer. This very poor customer service. I will be changing my bank...
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#1023353
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