BBVA Compass Bank
Reviews and Complaints
Refuse helping me with my account
Preferred solution: better PR
Tried to activate my pin and it says it’s not correct
Worst Bank Ever
Charged 38.00 dollars for overdraft..
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Verified ReviewerOver draft fees scam
I have had my account now with compass for less than 6 months. As a working mom of 4, I live paycheck to paycheck unfortunately.
I've noticed that as my account balance gets low, Compass likes to post charges out of the order I made them resulting in overdraft fees. Now I've hit my breaking point because Amazon charged me for something I didn't do. I called them, they immediately fixed it.
Compass charges me another overdraft fee and REFUSES to cancel it even though I forwarded the email from amazon to Compass showing it wasn't a charge I allowed. Compass needs a lawsuit against them like Bank of America for several years ago for their overdraft fees misuse!
WORST EXPERIENCE WITH A BANK EVER
Preferred solution: Full refund
You can not get anyone on the phone and after you are on hold forever you ask for a callback and NO ONE WILL RETURN YOUR CALL!!
Misuse of Credit reports
Creditors are not required to report anything to the credit bureaus. But Creditors choose to report once a month positive or negative information through Metro 2 Format Credit Reporting software where the information automatically goes on file. Credit bureaus have no control what is being reported to a consumers credit files. Accessing credit file to the credit bureaus through Metro 2 Format Credit Reporting software to report old and new negative information repeatedly more than once a month and the knowledge that it damages the consumer’s credit file is breaking the law. It is called “abusive and attacking” the consumer’s, credit files, it does affect the consumer emotionally and mentally. Because the creditors have the consumer’s personal information doesn’t mean the creditor have the power to misuse of consumer personal information and credit files whenever they dam well pleased out of retaliation. When a creditor sold the Charge off , closed account to a debt purchaser. The creditor gave up all rights to the account to report anything. The Creditor should not repeatedly report the DEROGATORY ACCOUNT every month or many times in a month that updates the whole account when the Creditor lost the account. BBVA Compass wrongfully sold the debt in 2017 to a Debt Purchaser De Ville Asset Management Ltd based in Texas who did not register their business name with the Sectary Of State Of California to conduct business in the State of California.
1BBVA Compass Bank is still reporting the account as DEROGATORY ACCOUNT by keeping the account CURRENT when they have no right to do so.
2BBVA Compass Bank is reporting the account many times on faults reported dates through Metro 2 Format Credit Reporting software that has a Reported Date pull down menu of m/d/y to choose from. Example The report day on 9/20/2018 and the reported date on file states 9/15/2018. When researching the credit files there is no such reported date that the creditor reported the account on that date 9/15/2018.
When a consumer files a dispute reinvestigation to the Credit Bureaus along with the supported documents to show proof of incorrect information and or the misuse of credit file. The credit Bureau send the dispute and supported documents through the e-oscar software program. The creditor has so much time to respond to the dispute reinvestigation that the law allows. If the dispute reinvestigation over the time it is allowed to respond then the account should had been removed from files. Many creditors and Debt purchaser will lie to make up any excuses that they have not receive any supported documents through the e-oscar software from the Credit Bureaus or did not have enough time, etc.
1BBVA COMPASS BANK went over the time that is allowed. 3/24/2018 to 5/25/2018, 3/24/2018 to 5/29/2018, 3/24/2018 to 6/2/2018, 3/24/2018 to 6/3/2018, The account should be removed according to the law.
I have been communicating BBVA Compass for several months by email and filed complaints with BBB and CFPB BBVA Compass stated that the negative account is reported correctly without denying that they still report the negative account to keep the negative account up dated after the account been sold over 9 months ago. BBVA Compass refuses to send me copies of the file of the dates that BBVA Compass reported the Negative account from January through September 2018 for all three credit reports. I would like to match there reports dates and remarks to my credit files. I did get one report 8/26/2018 Experian and that was all I got. It wasn’t what I wanted. I wanted the entire reports not just one. I do monitor all three credit reports just about every day and every credit report that I update is saved on my hard drive.
The Debt Buyer De Ville Asset Management Ltd who bought the account from BBVA Compass who was not register with the secretary of State Of California. BBVA Compass should of did their diligence on the business and the law on corporate registration of California and the difference between business license and business registration. It is not my problem. I had filed a complaint to the Secretary Of State of California and the State Attorney in August and to BBB regarding the Company business was not register sure enough De Ville Asset Management Ltd had deleted the account from my credit files on 9/13/2018 and register the business name with the Secretary Of State Of California on 8/31/2018. Debt buyer is not to resell or get a refund from BBVA Compass for the account. BBVA Compass should remove themselves from all three credit reports since the account is not collectible. BBVA Compass should not be harassing my credit files they already got there money and the debt buyer deleted the account. I do not owe anything far as I am concern and the law concern. I also filed a complaint against BBVA Compass to BBB and CFPB. After BBVA Compass responded to my complaint they had closed the account so I wouldn’t be able to defend myself. Where are my rights in all of this? This whole thing is stressing me and causing me to have anxiety attacks not a good feeling to have.
- Very unprofessional
Worst exepreince
Credit Hit
Deposits
Hidden FAX number
- Auto pay cancell requirements agents lack the knowledge
Preferred solution: Let the company propose a solution
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Verified Reviewer | Houston, TexasInsufficient Fees too high
- Corporate policies
- Insufficient funds fee
Customer Service
I love them!
While I cannot dismiss anyones experience with BBVA, I can add my own experience!
I absolutely love them!!! I would refer anyone and everyone....especially new banking customers.
They are very good to me. Its been 2mo now and they are GREAT!
I absolutely love them...great customer service, great checking products and the app is freakin AWESOME!!! It is user friendly!!! You can do anything in the app- change your address, or any demographics....or add info to your profile.
You can shut your card off and on. That is really useful. Instead of getting your card shut down bc you are unsure of whether it is lost, you can shut it off and if you find the card, enable it again!!!
Now that is absolutely the excellent! You really cant beat that!
- Friendly professionalism of the staff
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This happened to me as well! I was trying to close my BBVA bank account.
The balance must be at $0.00 for them to do this and they leave the account open for 30 days "in case any charges come through". Sounds fishy right? So I get charged a $3 subscription fee from a company I KNOW I hadn't subscribed to in years and now my account is overdrawn so BBVA charges me $36 for an overdraft fee. The real kicker was I had NEVER been charged by this company in any of my previous statements.
My bank account was linked to the company's site, but I didn't have any active subscriptions.
BBVA thought they could just turn on a subscription without asking me and thought I wouldn't notice. They need to be investigated by the feds and shut down.