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Bogus is the term that best describes this bank. About a year ago, I received a new debit card with the magical chip in it.

Their design was to print all of the information (my name, card number, expiration date, and code) on the back of the card. No raised numbers or letters because someone might (this was their excuse) get the envelope and run it through the old card machines that made an imprint of the card (through the envelope of course) and the person would not notice that this was done (really?). After about four months, the new card was unreadable. I stopped by the branch closest to my home and requested a new card.

After two weeks or so, I had not received the new card. Next, I went to a branch near my work to request a new card. After two weeks or so, I had not received the new card. Next, I went to the same branch near my work.

They claimed that perhaps it was my address that was causing the issue. Since I received statements at that address, I do not understand that BS. I instructed them to have it sent to their branch. After two weeks or so, the branch had not received the new card.

This time, after the bank employee finished talking to the person on the phone, I asked to talk to them. I was angry and told them that if I did not receive the card this time, I would contact the CEO and have all of the incompetent employees fired. The branch received my new card within 3 days. It took two months to get my new debit card.

After another four to five months the new card was becoming unreadable. When I mentioned this to the bank employee, the bimbo told me that I should just put scotch tape over the card so that it would last longer. What a ***! They do not understand that they need to have the company that generates the cards to fix their process.

Hello, does the customer need to do the intellectual thinking for the management of this bank? I applied for their credit card. The credit card account information showed up on my online account. After three weeks, I had not received the credit card.

I contacted their online support center. They indicated that they would issue a new card. The new credit card account information showed up on my online account as yet another account. After three weeks, I had not received the credit card.

I contacted their online support center. They indicated that they would issue a new card. This time I told them that if I did not receive the card that I would cancel the card and not use them. This time I received the card within a week.

The new credit card account information showed up on my online account as yet another account. Now I had three credit card accounts each with a 10K limit. I instructed the online support group to delete the other two accounts because I did not received the card and would not be responsible for the account. They told me how to hide the account so that I would not see it.

I told them that I would not do that. They needed to delete the account. The people in this third world country, they claim they are in Texas, told me that they are not authorized to delete accounts. I told them to use the limited intelligence that they have and forward the request to someone who was authorized.

I finally got the two accounts deleted. Are they really deleted or just hidden somehow? That I do not know. If you ever send a message to their online customer support, the system will indicate that the problem is assigned to a person, say Karen.

When the response comes back, the person that responds is another person, say Alicia. What kind of BS is that? It happens every time. On a Friday afternoon a month ago, my debit card was declined at the gas station.

I had gas in my car but was topping off the tank for the weekend. I went to the branch to determine why this happened as I had plenty of money in my account. I was told the reason was because my debit card had been compromised. They told me they would need to order me a new debit card.

I did not worry about it because I had a credit card, through BBVA, that I only used when traveling. Rental car agencies require a credit card. I always pay for things with my debit card. I had things to do that afternoon so I could not return to the gas station until later that evening.

I used my credit card. The machine asked for my zip code. I got gas without any problems. I went to the grocery store to purchase food for the weekend.

Their machine asked for my pin number. The transaction was rejected. I tried a few times without success. I asked the clerk if there was a problem with their card reader.

She had me try it in another reader at her station. It did not work. We tried a couple of times. I called the phone number on the card.

The person who answer indicated there was nothing wrong with the card in regards to having any holds placed on it. They told me to go to the branch on Saturday. Embarrassed, I left my groceries to go home. I thought that I might go to the branch to try a cash withdrawal to have funds to purchase groceries.

At the branch, the ATM asked for my pin. After entering the pin, I viewed my account. I pressed the buttons to perform a withdrawal. The ATM asked for my pin again.

After entering the pin again, the machine told me that my pin was invalid. Since I entered the pin to gain access to my account, I thought that I had mistakenly pressed the wrong number. I tried a total of three times. None worked.

I went home. I went online to look at my account to determine if I could set the pin to make sure that it was correct. I noticed that all attempts that I had made, at the grocery and ATM, showed as pending transactions. Why did their software not allow me to use my credit card?

I set my pin to the same number as before. I checked, all of the branches were closed on Saturday. Why did the *** who answer my call to the credit card phone number tell me to go to the branch if they are closed? I had meetings all day on Saturday.

I stopped by the branchs ATM on my way to the meetings. Once again, I entered my pin to gain access to my account. This time, the ATM indicated that the transaction was not authorized. After my meetings that evening, I once again stopped by the branch ATM.

Again, the transaction was not authorized. On Sunday, I decided that I would try the ATM again rather than *** from work on Monday to go to a branch. Now, the ATM allowed me to get a cash advance. I was charged ten dollars for that which I should not have been because of their problems.

I went to the grocery store. I tried the card at the grocery store and it worked. My conclusion was that the banks software and/or database had become corrupt on or before Friday when I tried to use my debit card. The manager at the branch, that I was at on Friday, told me that they were having problems ever since the ATM software was updated.

I did not ask when that was. Do the *** they have programming their ATM not test the software prior to installing it to make sure that it works? On Saturday, they worked to restore to a known good copy. Over the next couple of days they applied all of the transactions from that restored version of their software and/or database until when they finished fixing the problem.

After a month and a half, I still have not received the new debit card. I do not care as I am taking my banking needs to another bank which I hope is competent.

Reason of review: Order processing issue.

BBVA Compass Bank Cons: Customer service.

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