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3.0
Updated by user Oct 12, 2018

BBVA sent a check for the unauthorized payment amount. My Credit Union reversed the NSF fee once I deposited the check from BBVA. Hopefully will not happen again.

Original review posted by user Sep 12, 2018

They did almost the exact same thing to me. I was going on vacation so I made my payment a few days early 8/28/18, my regular payment is due on 9/1.

The payment came out as scheduled and everything seemed fine. I get back from vacation and find my checking account overdrawn because another payment for the same amount was paid on 9/3! I do not have auto pay setup so there was no reason for them to debit my checking account on that day. I called them and they cannot explain how or why that happened.

My credit union said they would only refund my NSF fee if Compass refunded the charge. Compass said they will have to mail me a check in 7 to 10 days, ugh!

Fortunate for me the payment I made was the minimum amount and not the regular large amount I usually make. I think they must have a serious glitch in their system.

Reason of review: Problems with payment.

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