filters
state:
Show
city:
Show
product:
Show
My Mother has been with this bank for 35 years. She is 85 y/o and several years ago made me Power of Attorney for finance and medical decisions. We have never had any problems with our paper work being accepted by ANY institution. However, Now that my Mother is...
Read more
1.3
#1186843
Reply to reviews
We've had an auto loan with them for a couple of years. Never been late, never missed a payment. Have been dunned for late charges when they incorrectly applied a payment. They acknowledged the error and said they removed the late charge. I'm still not sure that's...
Read more
1.0
I didn't like
  • Problem solving
  • Reliability
  • Customer service
#1185004
Reply to reviews
Show

Bbva Compass Bank - Worst experience ever!

I brought a new car and it was total some months later. My insurance company and Gap insurance paid t hem. Now they are saying I still owe money. State farm says they took a while to send them the correct information and n o w I have a charged on my credit report. I will never use them again and will not recommend anyone. I been trying to contact them for a year and get the run around.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1174714
Reply to reviews
Show

Bbva Compass Bank - Experience sucked Keyes were sticking

keys stuck and i could not properly input check information
#1173704
Reply to reviews
BBVA's automatic address info did not reflect the correct address for American Family Insurance payments. Consequently, my car insurance payment was never received. 3 weeks later, when I called the bank again for resolution, they told ME to call "Bill Pay" to get...
Read more
1.2
I liked
  • Joseph
  • Rep
#1171753
Reply to reviews
They put a security lock on my credit card. Called customer service and verified all charges. They locked for a $1.50 charge because the company was out of New York. No text or call warning; they just locked. Customer Service Rep can’t unlock transfer you to Security...
Read more
1.0
#1171432
Reply to reviews
I will never do business with Compass Bank ever again. Wait till you try to get your money when your CD matures. O, they'll let you apply for & fund a CD on line, but just wait till it matures & you try to get your money. Their rates suck so bad right now that nobody...
Read more
#1163204
Reply to reviews
BBVA is using an incorrect name on my account, seemingly to cause my transfer requests to be denied. This has happened before years in the past and I have resolved the issue multiple times. This year I placed a transfer request to my external bank on Sept 29, 2017,...
Read more
Anonymous
rocksandplants

How about this BBVA Compass why don't you pay me for all of my time and make sure that it does not EVER happen again! And why don't you make sure that you allow people an abil...

2.2
I didn't like
  • Online services
  • Address changes
  • Transfers
#1162700
Reply to reviews
Show

Bbva Compass Bank - Too much romance between employees

Too much marriage ruining office romances. Especially Bracamonte. What a scums bag robber
#1161265
Reply to reviews

Contact Bbva Compass Bank

Mailing Address:
BBVA Compass Bancshares, Inc.
"The Galleria" Financial Center 5065 WESTHEIMER Suite 1200
Houston, Texas 77056-5606
United States
Phone:
(800) 266-7277
More
I was unable to login to my account. Called Customer service while they were open, but was told "you'll have to wait until next Tuesday". Finally, after I played with their very poor instructions and 4 emails later, I was able to figure out what was needed to reset my...
Read more
2.0
I didn't like
  • Customer service
#1154847
Reply to reviews