I opened a bank account and MM with BBVA when they became the stadium sponsor for Dynamo Stadium in Houston. I then got my teenage son a secured credit card from them, and set up autopay from my account.
At the start of this year, my son got his own checking account so we attempted to cancel the auto pay. FIVE MONTHS LATER, I am still having issues with the bank. They did finally cancel the auto pay, but EVEN AFTER I CLOSED MY ACCOUNTS, they debited the auto pay from the closed account. Since there was no money in the CLOSED ACCOUNT, they put it against our line of credit.
I am now in week two waiting for them to clear up the mess, but they simply cannot seem to do anything. DON'T BANK HERE.
Product or Service Mentioned: Bbva Compass Bank Checking Account.
Reason of review: Poor customer service.