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1.0

I opened a checking account online. Was approved, made deposit, downloaded app and started to deposit my check, when i tried to log on for deposit i was not allowed access.

Called customer service they said tgat a copy of my Driver Lic and SSN was needed. I said ok how to i get tgese to you. They supplied an email address for me to email them. I did imediately only to recieve a unable to deliver mail as there server would nat accept.

I called back and they said fax it. I then faxed as there is no location near me. Never heard back. 5 days later i called and told them to just close account tgat i would open one up somewhere else.

And please refund my deposit. The customer service said she couldnt close because account was froze waiting on information. I explained again the process i have been through. She stated well eventiall it will close out and you will be mailed a check for yoyr depisit.

I mean really...who operates that way. So basically i opend up at different bank. Still have mot recieved refund but just got my new bank card from them which is frizen and of mo use.

Cant pull my deposit and account still open. Just fed up with this bank...if tgats what tgey call themself.

Reason of review: Damaged or defective.

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